Online Conversations with Your People

Your desired customers are talking about what is important to them online, more so in some places than others. Join the crowd and conversations or host the party and start the conversations. Either way, this 3-step approach will serve you well:

  1. Start with going where they are talking.
  2. LISTEN to what they have to say.
  3. If you respond to someone’s question, answer objectively. It is all about sharing and learning together.

IMPORTANT: Avoid promoting your business!
This is actually akin to walking around a dinner party with toilet paper stuck to your shoe. People will look, but not listen very well to what you have to say. They will not give you as much credit as they would have without that indiscretion. The most you need to do is put your website in your signature. This is about street credibility, not proving your businesses worth or benefits. ‘Street cred’ is earned with authenticity and generosity, not promotions.

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