I recently read a blog post by Louis Rosenfeld, titled “Shame and Disgust” about an ethical issue he faced a while back. A link to his story was posted as an example of dilemmas worth discussing at an upcoming usability conference. Due to spam, his post is now closed to comments. However, he found my reply useful and gave me his blessing to post it here for you.
You asked what you “should have done.” I can’t answer that, but I can tell you what I would have done as a contractor in this order:
- I would have slept on it and calmed down.
- Stopped everything and scheduled a brief private person-to-person meeting with the person who told me, “they didn’t really want to make it easy for veterans” [His dilemma: It appeared that his client asked him to go against his better judgment and avoid making a website as usable as possible for the intended web site visitors, who happened to be U.S. military veterans. ] Continue reading
I have a theory about ideas.
I think God/the Universe/Great Mystery offers these ideas to people who can pull them off. Then if that person resists rising to the opportunity, the idea looks for someone who is more receptive. Continue reading
(This is Part 5 in a five part series.)
The Reset Button in Business
Lastly, I love the concept of the Reset Button. To me this is akin to the “Do-Over” often shouted on the playground. Continue reading
(This is Part 4 in a five part series.)
Centrally Manage Complexity
“If those [little problems] spread out like a virus and live in everybody’s [practices],
it’s a much bigger maintenance problem down the road.
If we can aggregate as many of those problems in one place, we’re better off.”
– Nate Koechley
Now this principle is all about minimizing work by bringing like things together. If your to-do lists are scattered about in different locations, it is rather difficult to sort out your priorities among all of them. Continue reading
(This is Part 3 in a five part series.)
Solve Recurring Problems
“We wanted to take the time to solve some recurring problems once and for all.”
– Nate Koechley
What happens in your business on a regular basis? Good, bad or indifferent? Just noticing what recurs is valuable. Walk yourself through a typical day, then week, then month. If you find yourself saying, “there is no typical,” I challenge you to look closer. What happens every morning? Maybe it starts with a cup of coffee and then one of three things occur, but there you have it, a pattern. Continue reading
(This is Part 2 in a five part series.)
“normalization (also spelled normalisation) is any process that makes something more normal,
which typically means conforming to some regularity or rule, or returning from some state of abnormality.”
In business, normalization leads to systems and sometimes to automation. Normalization also helps you sort out differences and look for a match. Normalization helps you define a strong match. Continue reading
(This is Part 1 in a five part series.)
Inspired Entrepreneurs* are practical day dreamers. We like to find out what works for our customers, our vendors, ourselves and our communities. We imagine how it could work best and then we test our ideas in the way we do business. Continue reading